Audience

How to get a hold of our Client Success team.

You Have Questions, Our Client Success Team Has Answers.

Jay Mackin

Ketti Muno

Tim Sessions

Let us quickly solve your questions or problems with our library of helpful support articles.

Help

Reporting Tab

Use the Audience API to load and/or interact with a specific type of campaign on your website etc.

Audience.io API & SDK

Need to reset your login password? No problem.

How to Reset Your Password

Promotion Statistics - Definitions

What Is An Overlay Box?  (and Mobile Sponsor Images)

Editing your Facebook and Twitter social share information

How To Add/Edit Social Share Text and Images.

Help!  We have some users that can't enter our campaign!

Overview of how to set and edit defaults for your different applications.

How do I edit default settings for my campaigns?

I'm Not Getting My Password Reset Email.

Why isn't my ul.ink (smart link) working?

An overview of our campaigns grid application and how to edit it.

What is the Campaigns Grid?

How can I be notified when someone enters my promotion?

For those Audience accounts that are set up to send emails through Campaigner, this article will help you save time during support requests.

Requesting Campaigner Support

Mark Milligan

General

An explanation of Kiosk Mode and its uses.

What is Kiosk Mode?

Changing the frequency of the amount of times a person can enter your contest.

How Do I Set the Amount of Times A Contestant Can Enter?

Matt Kealamakia

Sweepstakes

Why are my gallery submission photos showing just as a grey box?

In some cases, you may want to use an existing Sweepstakes form to populate your Gallery. Here's how to do it.

How to Connect a Sweepstakes or Form Builder Form to Gallery

Building a Gallery

If the media is not appearing on your gallery, it is likely one of two reasons...

Why Are My Gallery Images Not Showing?

What file sizes and formats are accepted for gallery submissions?

Managing Gallery submissions and choosing a winner.

If you've hired someone new, or need to remove someone from your account, this article will explain the easy steps to add/remove an admin.

How to add or remove an admin within your Audience account.

This article addresses the measures Audience takes to make sure your Gallery promotion voting results are fair and accurate.

What does Audience do to prevent "voter fraud" on Gallery promotions?

This article provides a solution to "hosting" a Gallery on one account and installing it on others.

Embedding a Gallery across multiple accounts | Hosted Syndication Solution

Gallery

How do I download image files from a gallery?

Learn how to use the Top Ranking Pick'em to create a Pro Football Mock Draft.

How to Set Up A Pro Football Mock Draft Promo in Custom Sport

Adding VIP groups to Brackets is as easy as entering a user's name or email address.

How to add VIPs to my Sports Challenge (Brackets, Football, etc.)

Sports

What is an Entry Form and how do I build one?

Entry Form - Guide

Entry Fields & Settings - User Fields

Entry Fields & Settings - Input Fields

Entry Fields & Settings - Social Fields

A quick overview on how to schedule individual keywords.

How to set up scheduled keywords. (Keyword+)

Entry Fields & Settings - Other Fields

Always Show  vs.  Auto-Complete  vs.  Hide After First Completion

Repeat Type Options for Entry Fields

Entry Form

How do I set up the New Polls?

How do I link a survey/quiz to my sweepstakes?

How do Quizzes & Surveys work?

How do I use conditionals in the new surveys/quizzes/polls?

Here is a list of questions asked about Quizzes, Surveys, and Polls during our launch event.

Quizzes, Surveys, and Polls  Q & A

Survey/Quiz/Poll

Using Facebook Live fo your live stream is an option with our Livestream app. It's quick and easy!

Using Facebook Live For Your Livestream, Or Virtual Live Remote

This article covers the necessary setup to go live for the first time on YouTube. This is an essential step when using Virtual Live Remotes.

Making sure your YouTube account is ready to use Virtual Live Remote

In this article, we list various 3rd party tools that can help you produce better content on your live streams.

Tools to help you produce your live stream while using Virtual Live Remote

Livestream

How to create a syndicated campaign.

What's the difference between "hosted" and "template" in a syndicated contest?

Syndication

This is why you only see the mobile setup for the Summer Cash Contest.

Why is there no desktop setup for the Summer Cash Contest?

Where and how to find a list of the keywords being used in the Summer Cash Contest.