First you will have to go the the "Choose Winner" tab in the top middle of the experience set up page. You will then see all of these different options you have when it comes to picking a winner.
Eligible Entries: You can enter a start and end date if you want to pick a winner from a specific time period.
From: Gives you 3 different options of winners to choose from.
Selecting entries from "each entry weighted equally" will pick a random winner, regardless of votes.
Selecting entries from "weighted by amount of votes" will pick a winner randomly but will treat the votes as bonus entries so those with more votes have a great chance of winning.
Selecting "Choose from voters" will pick a random winner from the voters.
Exclude: Allows you to exclude previous winners. After clicking Choose Winner, a screen will pop up with your winner and their details. You can choose a winner at any point in your experience, even if it's still running. If you need to view the previous winners of your experience, you can find them on the right of the Choose Winner menu on the "Choose Winner" tab. You can view their details by clicking on the gear icon next to their name. Note: Winners are not automatically notified via email when they are chosen. Additionally, the "From this account" checkbox in the exclusion settings can be used to exclude previous winners from being selected again. When enabled, it excludes individuals who have won on other accounts within the same account group, not just the current station. This ensures fair selection across all accounts in the group.
If for any reason you need to remove a winner from the winners list, you can do so by clicking the gear icon next to the winner and then click the red "Remove From Winners List" button. Underneath the list of winners from your experience and account, you can view winners that have been removed as a winner from the experience. Choosing An Overall Winner For A Syndicated Experience Choosing a winner from a syndicated experience is almost identical to the above steps, but instead you'll start by navigating to the "Syndication" tab within the experience setup page. From there you'll select Batch Operation, then select "Choose A Winner From Selected" here:
Method 1: From the Syndication Page
Open the experience’s Syndication page.
Deselect all accounts, then enable only the single account (station) you want to draw from.
Click "Batch Operation" and choose "Choose Winner From Selected."
Repeat these steps for each station that requires its own winner.
Method 2: From Each Child Account
Navigate to each participating child account.
Open the child version of the experience.
Choose a winner as you normally would for that account. These methods ensure that each station in a syndicated contest has its own unique winner.
Removing Incorrect Entries
If a winner is added mistakenly or appears as a duplicate, you can use the gear icon next to their name and select the red "Remove From Winners List" button. This process ensures that your winners list stays accurate and reflects genuine outcomes. Before selecting a new winner, ensure you uncheck any relevant options to allow the previous winner to be eligible again. Choosing A Winner For A Countdown Experience
For a Countdown experience you will start by going to the "Prizes" tab within the setup of the experience.
Next, go to the date you need to pick a winner for. You now have two options.
You can pick a winner for an individual keyword by clicking the "Choose Keyword Winner" button on the right of the individual keyword (red box)
Or, you can choose a winner for the entire day's worth of keywords by clicking the "Choose Winner From All Keywords" button (green box)
After clicking one of those options, a screen will pop up with the winner and their details. If you need to find their details again, you can click on their name that will appear under the choose winner button.
Choosing A Winner For A Sports Experience
Within the Sports app, winners are typically designated by their score and are further ranked when utilizing a separate tiebreaker score. If a tiebreaker score was not used and users have the same score, you can use the "Choose Random "blank" Place Winner" button to pick a random winner from those tied for the podium spots.
Note: You cannot pick a random overall winner from a Sports experience.
Verifying Entry Counts Before Drawing
Before picking a winner, it's worth confirming that the entry count looks accurate — especially for high-stakes contests or after recent configuration changes.
Where to Check Entry Counts
Go to the experience setup page and open the Submissions tab. The total count shown here represents all recorded entries.
For bonus entries, the entry count in Submissions reflects the number of individuals who entered — not the total number of bonus actions completed. Bonus entry weighting is applied at draw time, not counted as separate entries.
For syndicated experiences, entry counts shown on the parent account reflect the aggregate across all participating child accounts. To see per-station counts, navigate to each child account individually.
Entry Count Seems Lower Than Expected
If the entry count looks lower than you'd expect, check the following:
Confirm the Eligible Entries date range on the Choose Winner tab matches the period you want to draw from. Entries outside the date range are excluded from the count shown.
Check whether frequency limits are set on the experience. If listeners can only enter once per day or week, the total will be lower than the number of page visits.
Verify the experience was Published and Active during the entire entry period. Entries submitted while it was in Draft or Paused state are not recorded.
If you recently changed the entry form (added or removed required fields), some listeners may have abandoned mid-entry. This doesn't affect recorded totals, but can explain lower-than-expected counts.
Verifying Bonus Entry Totals
If you use bonus entries and want to verify the total weight each entrant has before drawing:
Go to the Submissions tab and export your entries. The export includes each entrant's bonus entry count alongside their standard entry.
Remember that selecting "weighted by amount of votes" or a bonus-entry-weighted draw doesn't change the listed entry count — it changes each entrant's probability of being selected, not how many entries the platform records.
Accessing and Verifying Winner Information
After selecting a winner, here's how to find and verify their details.
Finding Winner Details
On the Choose Winner tab, your selected winners appear in the list on the right side of the page. Click the gear icon next to any winner's name to view their full entry details, including their email address and any custom fields they completed.
You can also find winner information by going to the Submissions tab, filtering for the winner's email address or name.
To download winner information, use the export function on the Submissions tab — this gives you a CSV with all entry data, which you can filter for your winner.
Winner Details Not Appearing After Selection
If you clicked Choose Winner but the winner's details aren't showing or the winners list appears empty:
Refresh the page — occasionally the winners list requires a reload to display after selection.
Check that you are on the correct experience. If you manage multiple experiences, confirm the URL or experience name matches the one you drew from.
If the winner card appeared momentarily and then disappeared, check whether the winner had their entry removed or was excluded by a setting (e.g. the "From this account" exclusion was active and they had previously won on another account in the group).
For Countdown experiences, winners are found under the specific date and keyword they won — not in a central winners list. Navigate back to the Prizes tab and expand the relevant date to find the winner.
Winner Notification
Winners are NOT automatically notified by email when they are chosen. You must contact the winner directly using the details on their entry. If you need to send a winner notification, use the email address shown in their entry details.
Troubleshooting Winner Selection
"Choose Winner" Button Not Responding or Greyed Out
Confirm the experience has at least one eligible entry within the selected date range. If no entries match the criteria, the button will be inactive.
Check that your account has the permissions required to select winners. If you are a secondary user on the account, your role may restrict winner selection — contact your account administrator.
Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) and attempt again. Stale page state can occasionally cause the button to appear unresponsive.
Point-Based or Bonus-Entry Winner Selection Not Working as Expected
If you are running a contest where bonus entries or points determine the winner and the selection doesn't seem to reflect the correct weighting:
Confirm you selected "weighted by amount of votes" (or the relevant bonus-weighted option) in the From dropdown on the Choose Winner tab. Selecting "each entry weighted equally" ignores bonus entries and votes entirely.
Bonus entry weighting is probabilistic, not deterministic — the entrant with the most bonus entries has the highest probability of winning, but is not guaranteed to win. This is by design.
If you need to award the winner to the entrant with the highest score or most points with no randomness, you must identify that entrant manually from your Submissions export and designate them as the winner, rather than using the automated selection.
Syndicated Experience: Winner Showing on Parent but Not Child Accounts
If a winner was selected from the Syndication tab (Batch Operation) but isn't appearing in the winners list on the child account:
Winners selected via Batch Operation on the parent are recorded at the parent level. To see per-station winners, each station's winner must be selected individually — either via Method 1 (selecting only that station in the Syndication tab) or Method 2 (choosing a winner from within the child account directly).
If you selected a winner from the parent account's combined pool, that winner may be from any participating station. Use Method 1 or Method 2 to ensure each station has its own designated winner.
After selecting winners per station, verify by navigating to each child account and checking the Choose Winner tab — the winner selected for that station should appear there.