All Collections
Customers are saying there's a red box around the email field and they can't enter the contest. Why?
Customers are saying there's a red box around the email field and they can't enter the contest. Why?

Trouble entering a giveaway? Disable ad blockers, enable Cross Site Tracking on Safari, switch browsers/devices, or use alternative logins.

Updated over a week ago

Why am I unable to enter the giveaway?

If you are having trouble entering the giveaway, it could be due to a few different reasons. In this article, we will go over some common causes and solutions to help you get entered into the giveaway.

Ad or Javascript Blocker

One common reason why you may be unable to enter the giveaway is due to an ad or javascript blocker on your browser. These blockers are designed to prevent ads and scripts from running on websites, which can sometimes interfere with the giveaway entry process.

If you suspect that this may be the issue, try disabling your ad or javascript blocker and then attempt to enter the giveaway again. If this does not work, you may need to try a different device or browser.

Cross Site Tracking

If you are using Safari on an iPhone, the issue may be related to Cross Site Tracking being turned off in your settings. Cross Site Tracking is a feature that allows websites to track your browsing activity across multiple sites. In some cases, this feature may need to be enabled in order for the giveaway entry process to work properly.

To check if Cross Site Tracking is turned off, go to your iPhone's settings and navigate to the Safari section. From there, make sure that the "Prevent Cross-Site Tracking" option is turned off. Once you have done this, try entering the giveaway again.

Alternative Entry Methods

If you are still unable to enter the giveaway, there are a few alternative methods you can try. First, you can try using a different device or browser to see if that resolves the issue. If that is not an option, you may be able to enter the giveaway by signing in through Google or Facebook on Step 1 of the giveaway page.

If none of these solutions work, please reach out to our support team for further assistance. We are here to help and want to make sure you have a chance to enter the giveaway.

Did this answer your question?